Shipping Policy

Store Policy

Welcome to Self Made Swim! We’re committed to providing you with a seamless shopping experience. Please review our policies below to understand how we handle orders, returns, and more.

1. Ordering

• Order Processing: Orders are processed within 14 business days. You will receive a confirmation email once your order has been placed and another notification when your order has shipped.
• Order Modifications: If you need to make changes to your order, please contact us within 4 hours of placing your order. We cannot guarantee changes after this period.

2. Payment

• Accepted Payment Methods: We accept credit cards & Paypal.
• Security: All transactions are processed through a secure payment gateway to ensure your information is protected.

3. Shipping

• Shipping Rates: Shipping costs are calculated at checkout based on the destination and shipping method selected.
• Shipping Time: Estimated delivery times are provided at checkout. Please note that these are estimates and actual delivery times may vary.

4. Returns and Exchanges

• Return Policy: We accept returns within 7 days of delivery. Items must be unused, in their original packaging, and in the same condition as received.
• Return Process: To initiate a return, please contact our customer service team at selfmadeswimreturns@gmail.com with your order number and reason for return. We will provide instructions on how to return the item.
• Exchanges: Exchanges are subject to product availability. If you wish to exchange an item, please follow the return process and place a new order for the desired item.

5. Refunds

• Refund Processing: Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original payment method. Please allow 1-5 business days for the refund to appear in your account.
• Non-Refundable Items: Certain items, such as hats, swimwear with hygiene liners removed, broken or damaged swimwear, used/washed swimwear are not eligible for returns or refunds.

6. Cancellations

• Order Cancellations: Orders can be canceled within 0 hours of placement. After this period, cancellations may not be possible. Please contact our customer service team as soon as possible if you wish to cancel your order.

7. Privacy Policy

• Information Collection: We collect personal information necessary to process your orders and improve your shopping experience. This may include your name, address, email, and payment information.
• Data Protection: Your information is protected with secure technology and is not shared with third parties, except as required to fulfill your order or as outlined in our Privacy Policy.

8. Customer Service

• Contact Us: For any questions or concerns, please reach out to our customer service team at selfmadeswimservice@gmail.com. 

9. Terms and Conditions

• General Terms: By using our website and making a purchase, you agree to our Terms and Conditions. Please review them at our Terms & Conditions Page. 

10. Changes to Policy

• Policy Updates: We may update our policies from time to time. Changes will be posted on this page, and it is your responsibility to review our policies periodically.

Thank you for shopping with us!